Refund policy

We sincerely appreciate your order. Our goal is to ensure your complete satisfaction with every purchase. Should you find yourself dissatisfied for any reason, you are eligible to return the product for a full reimbursement of the item’s cost. Kindly review the following guidelines carefully.

ELIGIBILITY FOR RETURNS

Returns are accepted only if the package is postmarked within fourteen (14) calendar days from the date of delivery. All products must be returned in pristine, unworn, and completely unused condition, with every original tag, label, and protective packaging still attached and intact.

To qualify for a refund, the item must meet all the criteria listed below:

· No signs of damage, wear, or stains
· Has not been washed, worn, or used in any way
· All original product tags are present
· Original packaging is unaltered and intact
· Fully re-sellable as new

HOW TO INITIATE A RETURN

To process a return, please securely repack the product in its original packaging and enclose a copy of the proof of purchase (e.g., order receipt or invoice). Ship your return to:

Cong
Building 8, Changqing Wenquan Mingzhu
Wenquan Town, Huancui District
Weihai City, Shandong Province, 264200
China
Tel: +86 18663157856

Please be advised that return shipping fees are the responsibility of the customer. For your protection and to ensure proper tracking, we strongly encourage you to select a shipping service that includes tracking and insurance.

REFUND TIMELINE & DETAILS

Once we receive your return, our team will inspect the product’s condition. The review process generally takes up to three (3) business days after arrival. Upon approval, your refund will be issued to the original payment method. Please note that it may take 1–2 billing cycles for the refund to reflect on your statement, depending on your financial institution.

Important: Original shipping and handling charges are non-refundable.

NON-RETURNABLE ITEMS

The following product categories are exempt from returns and refunds:

· Customized or personalized merchandise
· Apparel (we strongly recommend verifying your size prior to ordering)

If you receive a defective or damaged product, please reach out to our support team immediately via the email below to coordinate a replacement or refund.

CONTACT US

Should you require further assistance or have any questions regarding this policy, please contact our customer service team at:

Email: kaiyuancong@gmail.com